RETURNS POLICY
Please send all refund/return enquiries to hello@mondaysilks.com
• If you receive a damaged or faulty item, please contact us within 14 days of delivery for a replacement.
• All returned merchandise must be in their original packaging unused, altered or washed and all tags attached and in good condition.
• If you change your mind and wish to exchange an item for a different colour, that's no problem. To be eligible, your item must be returned within 30 days of purchase. Please use a trackable shipping method, as we will not be responsible for lost goods. The goods must be unused, in the same condition you received them in and they must also be in the original packaging. We will charge a freight fee to dispatch your replacement, depending on your location.
Please note on Australian refunds that the international exchange rate at the time may altered your refund amount. This is out of our control and we will only refund the full amount we received in NZ dollars
• ALL SALE ORDERS ARE FINAL. We unfortunately cannot offer exchanges returns or refunds on sale purchases to please choose carefully.
• We reserve the right to refuse a refund if the item(s) is returned not in the condition it was sent.
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Let customers speak for us
Unfortunately I’m still waiting to receive my order. Not your fault but the post service. We live in the same area and they messed up my label and didn’t contact me. I made contact and I’m still waiting for it to arrive. Highly recommend looking at new post services very frustrating as I wanted this for a reason. I placed my order last Monday
Super cute packaging, fast service. Enjoying using the scrunchies, they hold my hair well and don't cause breakage when removing. Great product.
Amazing quality, just love sleeping on my silk pillowcase. Thank you Monday Silks
Quick delivery. Much better than other silk pillowcases I have had.
Excellent service, arrived promptly.
The scrunchies stay in my grand daughter’s long curly hair well, nice amount of stretch & love the colours.
This is the second pillowcase I have brought. Love the packaging, makes them ideal for gifting.
Really impressed with your product and your service
When a problem arose with the courier, and shipping was delayed, Monday Silks responded immediately and made sure the gift pillowcase I had ordered got to its intended recipient as soon as possible. Very good personal service.
I had a query which I emailed through and had a response straight away. Great service and lovely product! I love my pillow case!!
Highly recommend
Beautiful quality and love the zip it holds everything in place. Highly recommend. Will be buying more
Beautiful thick silk pillowcase. Love the fuchsia colour too! Best quality I’ve seen.
